Midwest Express Clinic

If I could give this zero stars I absolutely would. I started by making an online placeholder for the morning. I got there only about three people in there besides me, and were told they were running behind. Ended up being seen an hour later was taken to a room and given a Covid, flu and strep test. I was then told a doctor would be in shortly. I proceeded to be left alone in the room for over an hour with no one stopping by. As my boyfriend in the lobby informed me everyone who came in before me, and after was already done. Someone finally came in another half hour later, and I proceeded to go through all my symptoms again. I was told that it was allergies or a basic cold, and I did not need antibiotics (keep in mind I’ve already been sick over two weeks). I went home then proceeded to feel worse, and was admitted to the ER two days later. It turns out I did in-fact need antibiotics, and if anyone had listened to my lungs or symptoms could have easily told me I had pneumonia which I was diagnosed with at the ER. Literally go anywhere else especially if you are actually sick.

My doctor was one of the kindest and most gentle people to ever sew my finger’s mouth shut! She was very patient with me and did a wonderful job.

The Midwest Express Clinic exceeded expectations! I was traveling in the area for work and had a need to be seen by the Dr. …From check-in with the receptionist, to my intake with the Dr’s triage assistant, and my visit with the Dr, the clinic’s team was effective and efficient, ensuring that my care and comfort were top of mind. The triage asst even took extra time to google the closest pharmacy to my hotel! Thanks to the team! Quality care at its best! ❤️

I had a great experience. The ladies at the front desk was very polite and attentive. The doctor was really nice. And the nurse that did my blood work she was awesome! Very funny we had fun. A great place to go or whatever your health needs are 😊

Fantastic, efficient(!), and clean facility. They are just excellent. Also, the front desk was very nice and helpful. Rachel (PA) was wonderful as well! Took her time explaining everything. Overall, really professional, kind people. So grateful to have them.

I came in over a week ago and it’s been an extremely frustrating experience trying to get my results. I was told I’d receive an email when they were ready—nothing came. I called the clinic multiple times and was promised a call back, which never happened. Then, I was told my results were available on the Quest Diagnostics website, but they weren’t there either.After calling yet again, I was told I’d get an email today with my results. Surprise surprise—still nothing. It has been incredibly frustrating to see such poor communication and follow up when it comes to something as important as health.

Staff was welcoming, quick and informative. The physician was thorough and personable, which was a comfort. Detailed about specifics and repeated results for clarity. I recommend this location. It is high on my list of immediate care.

Highly recommend this urgent care! It is very clean & the staff is very nice & efficient. I walked in & did not have an exceptionally long wait. The MD was very thorough & thoughtful in providing care for my infected poison ivy! She called in the prescriptions and I was feeling a bit better in 24 hrs.

I absolutely love Midwest. Ive visited the Chicago ave location and blue island and staff are always friendly, fast, and efficient. This is absolutely my go to whenever I have a quick medical issue and I am treated well and correctly every time. Im grateful for this clinic and would 10 star them if I could.

In from Boston for a family wedding that eve, I was experiencing a sudden, continuing swelling in both my ankles. I opted to go to this local urgent care clinic to be evaluated. Patients are seen on a first-come, first-served basis, but lucky for me there were only 2 were ahead of me.Within the next 10 min I completed registration information, triaged by a nurse and assigned an exam room. The doctor soon followed. He asked questions, was easy to talk to and his exam was thorough. He advised to buy & wear compression sox ASAP which will immediately reduce the swelling (edema) caused from flying. I was in and out in 30 min!! Very satisfied and highly recommend this clinic.

Its a very transactional clinic. After my visit, they said they would send my invoice and medical report by email at the end of the day, but they never sent the documents (which I urgently needed for travel insurance purposes) and they failed to respond to my follow up emails. I ended up having to call twice, then physically visit the clinic again the next day, yet they still werent able to send me the documents. I cannot recommend this place at all.

My very 1st visit. Walk-ins accepted on a Sunday morning. Awesome!! Just the word Clinic wasnt expecting much. But to my surprise exceeded my expectations. Professional but, sleek stylish like lounge chairs strategically scattered around the waiting room with a complimentary Keurig Coffee machine. The receptionist was very prompt, courteous and professionally. The only other distraction was how attractive my doctor was. Dr. Cescolini Corinne. She was Amazing Thank you!!!!

Very professional and helpful. It took a hour for paperwork seen by doctor x-rays and seen by doctor again. Facility was really clean. I would definitely recommend this place.

As a nurse I was impressed! The provider listened and knew exactly what to prescribe! We were fromOut of town and my son got sick. Very professional and would recommend!

Ok, “Express” is a bit of a misnomer but NP, Melanie, and Dr Ben were worth the wait: efficient, highly skilled and charming! Wait time reflects our broken health care system (e.g. hospital visits & scheduling doctor’s office appointments) that has put outsized demands on urgent care clinics

Melony was awesome! Being at the clinic can be a stressful experience for anyone, but she made it light and enjoyable. Thank you for a positive experience!

This urgent care was beyond my expectations. Located in River North, they had a clean wait room, nice staff, expedient patient processing, and nice PAs/MDs. Highly recommend.

I booked a time slot online at this location and was admitted relatively quickly. I received good care at this location - I was properly diagnosed with strep and was provided with a prescription to treat it which has worked miraculously. Thank you!

Dr. Joanna is excellent, and I have seen her twice in the past 6 months. The staff is always extremely professional, with a great personality and amazing care. I highly recommend her and the whole staff at Midwest Express Clinic. Thanks for all of your help!

Nice services. The doctor is patient to explain all my questions and options, plus she considered all my needs before all the diagnosis out, which makes me feel confident about the solutions. Also, the waiting time is short.

Front desk has 0 professionalism. Speaks as though they’re possibly under the influence of maybe pot. I don’t know but it’s so bad. As someone who frequently came here just this interaction seems horrible and I’d never return. She was so disorganized and told me X-RAY schedule was not consistent. I encourage others to find a new clinic not here.

Our doctor was a live saver!!! Had a medical emergency with my son, we booked him over, they stitched him up quick, very professional and awesome bedside manner. Thank you sooooo much!

I had a fever and congestion for 5 days so i decided it was time to go to urgent care. I had recently been traveling and my travel companion was also sick and was told by her doctor she had a sinus infection and was given antibiotics to clear it up quickly (and it did). They refused to test or treat me for an infection and insisted I had a virus. I left with nothing but cough syrup. I ended up having a fever for another week and congestion for weeks.The $480 bill I received today also just states medical services without a breakdown of what I am actually paying for. They also require you to sign a form that they will autocharge your credit card card on file which isnt disclosed until you get there and this is also weird since they dont break down your services on your bill.The doctor was polite but the rest of the staff were quite rude. Gave 2 stars for location and I was able to get in right away - although it was a pretty pointless appointment for $480.

My son was very sick! And midwest got him in n out and efficiently. They took the time and care with him! Thank You Midwest I appreciate your service!!

Terrible, terrible, terrible. The site is clear that you cannot secure an appointment online, but it also says “Please fill out the form to check in and hold your spot in line.”, so I assumed I would be in the queue before showing up by registering online. It also gives you the option to enter a lead time and “We’ll send you a text message when it’s time to show up.” I did all that, and am waiting at home for a text, but nothing. I call the office to understand the process, the receptionist immediately apologies and says the site is very misleading, that you don’t actually enter the queue until you show up in person. Registering just lets them know you’re coming. Clearly this happens a lot. I wasted time registering online when I could have gone there and immediately been in the queue, and done registration there. I chose instead to go to NW urgent care who at least is honest about the process on their web page.

Service was subpar via telephone to say the least. I needed an emailed doctors note from a prior visit. I have been calling the clinic all day and have been lied to, & encountered rude service multiple times today from the staff. Professionalism aren’t existent via phone the service I received was uncivil. If anything is needed from this clinic it has to be completed in person. I definitely do not recommend.

Quick and efficient visit! All the staff were really nice and professional. I got my results back within 48 hours.

Pretty fast wait time, and all the nurses/doctors I interacted with were amazing and sweet and got me the meds I needed!

I would recommend going before 5pm during the week days because anytime after 5pm the wait can be close to an hour. Go during normal work hours or the weekend. Other than that easy and friendly staff!

I highly recommend the Midwest clinic on Chicago Ave. Most walk in clinics I’ve been to have been a nightmare, but the this one made the entire process more than bearable. Friendly staff, no wait time, and Dr Bolanos was so kind, intelligent, proactive, and caring.

Friendly front desk, helpful and knowledgeable doctors and nurses, took my insurance and saw me quickly! Overall, great.

This facility is great. They were kind and quick. And the space is clean and nice. Lucky we have you in the area!

Came to get my Annual TB test for my job. I did not make an appointment and just walked in. I did have a bit of a wait and had to leave and come back. Once I came back, they got me in right away for the blood draw. I would recommend making an appointment Especially if you are coming in after work hours when it tends to get much busier. Staff was very nice, including Connie who was my phlebotomist. I’ve had her before and she is funny and no nonsense.

Great experience, great service, great facilities; they even give the patients coffee while they wait.

So we were out of towners going to see the white Sox vs. the Tigers. On the way my 14 year old tripped on the escalator & busted his knee. He was more concerned about the baseball game but I convinced him to go to first aid where he was diagnosed with a trip to the hospital for stitches. He was not happy & there was no way I was taking him to a hospital in downtown Chicago. My friend googled urgent cares in the area & my boy & I miraculously found our way to MES. They were very friendly, patient, helpful & quick at the front desk. The assistant & physician were also very friendly & caring. My boy got 4 stitches in his knee, got bandaged up & we were headed back to our spring break festivities before missing out on too much & trauma free, which is the best part.

I could stay here and write a whole page just trying to go into details but I’ll be short and say that my experience at this clinic it’s been nothing less than excellent every time I been there thank you!

Really appreciate this place! They were extremely friendly, professional, and prompt. Could not recommend more.

Had my daughter looked at around 5:30 tonight. Doctor failed to send the prescription to the pharmacy before closing for the night at 6. Now I’m scrambling to figure out a solution. Thanks

Always a pleasant experience all things considering my daughter was in pain with an ear infection. The doctors are consistently friendly, energetic and informative. We especially love Dr. Jack!Sometimes the wait time minutes add up but all and all I will keep coming back.

A surprisingly great experience! Paperwork was efficient, wait was not too long, and my doctor spent enough time with me to really listen. She was excellent, not in a rush and made it a priority to help me feel better ASAP. I appreciate her attention and care.

Staff was kind and attentive. Clean facility and I didn’t have to wait long.

The service was good. However they said I will receive lab results from QuestDiagnostics within 3 days. But it took 8 days to get them. What is the point of waiting 8 days for lab results when you are sick.

I had a concussion and I went here. Im a 20 yr old college student and dont have much money right now and Im under my moms insurance. The receptionist told me that my insurance was taken and then 2 weeks later I get multiple people calling my phone, saying I owe over 200! I dont have this and they literally keep spamming me, after telling me it was handled. If that was the case i wouldve never came here. Be upfront and dont lie to customers just trying to get simple medical treatment. Its not that hard to verify the insurance before hand and just tell me no. Some people dont have it like that right now. Be considerate.

Quick service with amazing staff! Super friendly, patient and caring doctors! Jerrica was super nice and made receiving a shot easy.

This was, by far, THE most pleasant clinic experience I have ever had —thank you! The opportunity to fill out all paperwork online ahead of time was most welcome and helpful, the personnel were very kind and professional, and I was seen and treated with care and thoroughness, and in a very reasonable amount of time. Very grateful!

I have been to this urgent care twice within 5 days and have received very professional and efficient care both times. In and out with a script placed in less than an hour. The front desk staff were also very helpful!Their hours are wonderful and I’ve been able to be seen by a professional within minutes both for a walk in and a regular appointment. My first visit here was after being turned away from two other urgent cares in the area who were no longer accepting walk ins for the evening. It was such a relief that MEC providers were able to see me rather than leading me to spending the evening in the emergency room or my symptoms worsening.My only wish is that they provided an after-care summary of sorts for patients to follow when they leave.

Friendly, efficient, complete care, in a tidy, comfortable, organized environment. Thank you! My child’s ear infection is already better!

Very pleasant and friendly individuals. Always greeted with a smile. So professional.

Clean, nice and friendly staff. Almost no wait time. In and out quickly. Pleasant experience.

What a wonderful clinic with such gifted and qualified clinicians! I have been here twice in 2 years and am always satisfied. Parking is right across the street.This is my full time clinic from now on. Youll be happy to come here too.

Our son was sick with a sore throat so we called here for an appointment. The person on the phone was very pleasant and helpful. We walked in and we were seen right away. Everyone on the staff was very friendly, professional and helpful. I highly recommend this clinic.

Went at opening and was seen without a wait. The doctor was excellent and took good care of me.

My wife and I pre-registered on line 45 minutes before our appointments. They saw us together and tested us on site for Covid, flu, and strep. We saw a nurse and a” provider”, who examined us and prescribed antibiotics. It was a positive experience all the way.

I went in for tests and they never called me back. I called back to follow up a couple weeks later and ask for medication to be prescribed, and they said they wouldn’t prescribe it and I’d have to come back in, which I said I would absolutely not do. I was then placed on and off hold for over 30 minutes, after which they said the provider would prescribe me. They didn’t ask what my pharmacy is, I had to follow up about that too.

Dr Jack was amazing ABSOLUTELY the best his diagnosis and immediate care support was the best. My symptoms are gone and I am still taking the balance of my meds. Thanks 🙏👍 for helping me.

Dr. Ben showed genuine concern asking many relevant questions and listening carefully to my answers. All of the staff were very professional. I am looking forward to my follow up visit to hear what they think about my response to the treatment they advised. I would not hesitate to use their services again.

The clinic in River North is great. I’ve been a few times and entire medical staff is wonderful. Kind, patient, knowledgeable and they listen. Didn’t have to wait long either. Highly recommend.

Was not feeling well for about 8 days (flu symptoms). Finally had enough on Christmas Eve about 2 am coughing and couldn’t sleep. Went on line and made an appt for 8:15 am that morning. (Super easy). Walked in they had my info. Tested for flu results in 15 minutes. . Had severe sinusitis Since I had the symptoms over a week she prescribed a z-pac. Sent over prescription to my cvs. Picked up that morning. Bottom line that took care of me and it was easy process they are very professional. Highly recommend. Back to normal and feel great.

Prompt, friendly, efficient and great staff. Melanie on Triage was amazing

My visit to Midwest Express was very positive. The provider that saw me took his time examining me, asked me skit of questions and explained my symptoms. Understanding what I was experiencing was very helpful in my healing process because I was fearing the worst.

Terrible customer service. I went in because I have some skin tags that I need to be removed. The front desk employee said that she doesn’t think that they perform this service into their location. Well there is a sign on her front desk listing all services provided in this location and the skin tag/wart removal was listed among those services. I pointed this out to her and was like: “Oh yeah. So we remove skin rags then”. Then she proceeded to tell me that they are super busy and the wait time will be about one hour and a half at least. Yet I see only two people in the waiting room. Then she told me that they only have one provider and that I can just go to a different location. I asked if she knows whether the skin tags are being removed by cutting them off or burning them and she said that she doesn’t know. I am wondering what did she know in this case because she seemed like she didn’t know anything. She didn’t know that they provide the service, neither she knew how the service is performed. What does she know? Since how long she is working there and what is she getting paid for? She pretty much talked to me like she didn’t want to check me in and to let me receive the service and she was trying to send me away. This is by far the worst customer service I have received in a medical clinic.

I had to go here a few weeks ago, it was conveniently located close to work and had good reviews. I had to pay first which I thought was odd, then after seeing the doctor who wanted to order some extra cultures, I said fine sure. I was not notified that they will not give you your results with out paying for another appt nor did they let me know when the results were in. Now if your a doctor ordering tests for patients, part of your job is to give results. They will put your results in the portal but sorry I dont speak medical lingo. I have lost all faith in the medical community because they clearly can not be bothered to do their job.

Even with a full waiting room I was able to see the nurse and doctor before an hour passed. My prescription was ready and available by the time I got to my pharmacy down the street. When I was feeling vulnerable this was a very quick and efficient solution to the problem.

The schedule ahead option kept crashing, and the parking lot across the street is confusing (signs say parking for Midwest Express but also say permit required in every spot).However, I was in and out in about an hour on a Thursday morning even though they were short staffed, and had advised us of potential long wait.Most importantly, they accept Medicaid. Thanks for making medical care accessible!

The front desk and medical staff were amazing! The atmosphere was very pleasant, clean, and the service was extremely efficient. I was in and out in less than 30mins. The bedside manners of the PA who treated me nearly brought me to tears with her warmth, patience, and genuine concern around my illness. If I’m ever in need of another visit, I’ll be heading back! Thanks again for the great experience and helping me feel better!

Sometimes urgent cares can be a hit or miss. This one was super efficient, friendly, and competent. Highly recommend.

Terrible customer service.I went to this clinic for lab tests on Wednesday the 13th of December. I was assured results will be ready in 3 - 5 days and will be emailed to me. Today is the 6th day, still no email.I called multiple times but the lady who answered the phone referred me to an online portal, put me on hold then dropped the call shortly after.Sadly I was unable to enroll on the platform, called again, the receptionist took down my information but refused to check if my results were ready.. her excuse? “She wasn’t as a computer” & I will be emailed if anything comes up.I paid too much money out of pocket to receive such terrible treatment.I have been to other locations in the past and got MUCH better service.

We were from out state visiting and my baby got acutely sick on our trip. They took us in right away and got her diagnosis. They were so accommodating helping us find the right pharmacy since we didn’t know of any since we don’t live here and helped find the best medication that could suite our needs with travel. Everyone from the front desk, nurse, and doctor treated us so well.

Fast, friendly and efficient! Although I didn’t make an online appointment, the wait was not very long. The facilities were clean and spacious. And the staff here are very friendly yet professional. I was in and out and on my way to feeling better the next day. Would certainly go back if needed.

One of the best experiences I’ve had at an urgent care facility!! It was quick really no wait. Clean and the staff were friendly and helpful!! This is my preferred location now.

This urgent care is so convenient and all of the staff (from front desk to the doctors) are caring and wonderful. We are so grateful to have them in the neighborhood!

This review is not a reflection of the staff nor the practitioners in this facility- it’s more so about greedy and shady practices that I’mLeaving this reviews . I contracted an STI through a Fwb - specifically gonnorhea. I only have a consistent Fwb and sleep with no one else so i was sure i contracted gonnorhea. I went in to the office get the treatment required. Even though i expressed that i only wanted to get tested for gonnorhea/chlamydia the nurse was insistent i get other sti tests. They wet insistent on testing me for other STIs and i agreed with the expedition of hiv as im on prep and there is virtually no chance i got it. , after i got tested and treatment i was was informed that i would have to come back to receive my test results from a practitioner (so they could again charge me again for visiting ).A month later i got my lab bill in the mail and over $150 in fees. What really Pisses me off is that i got tested for HIV and creatine , which was not consulted. The kicker is that i did not get to see any other test results given their greedy policy. If you have a STI please consider visiting a free clinic such as Howard brown, the practices here are very greedy and they will run several unnecessary tests to fill their pockets

I personally loved the intimacy of the office and staff. They get you in and out with the tools you need.

Super kind staff! They’re great listeners and was able to help me get the care I needed. I definitely recommend checking in online prior to coming in, as it helped me get seen promptly.

I was able to schedule my appointment for early afternoon in the same day. The staff was courteous and the Physician Jack absolutely amazing and personable. This is my second or third time at this location and it remains a great experience!

We were on vacation in Chicago when our 11 year old began an earache… I went online and was able to schedule an appointment within an hour. He ended up having an ear infection! We are in and out within 30 mins and picked up the prescription within a block from the clinic. Thanks for making it so easy!

While Ive always had positive experiences at Midwest Express Clinic River North in the past, my recent visit fell short. The provider I saw seemed disinterested and didnt actively listen to my concerns. Specifically, when I went in for a follow up for a worsening respiratory infection, the provided didn’t even listen to my lungs.

Had a slight medical emergency and a friend recommended this clinic. I walked in at 7pm , and was greeted by lovely, friendly front desk staff. After a short wait in a comfortable waiting room, ( coffee, tv.... the works) I was called to see the doctor. The nurse who took my vitals and info had a very gentle and caring nature. The doctor who saw me was also very kind and patient. Considering I was one of the last patients of what Im sure had been a very busy day for all concerned, I cannot commend the staff at this facility high enough. This clinic is also very affordable, compared to other urgent care clinics.Thankyou for your service ❤️

The best urgent care experience I’ve had!! The staff was super attentive and I felt very heard. I would highly recommend.

My first time here. The office was very clean. The woman who checked me in was very nice and answered all my questions. I only waited about 15 minutes. The nurse practitioner explained all the test results and was very personable and empathetic to my symptoms. Would definitely come back in the future.

I had a great experience here last week. I came in after weeks of not feeling good and ended up testing positive for COVID. Ben was so nice and helpful, he told me exactly what medicine to get and explained the medicine he was calling in for me. He was very patient with my scatter brained questions. When I got out my phone to take notes, he even offered to write everything down for me. He made a stressful situation much better by being so kind and informative.

Where do I start, in this clinic there is absolutely no empathy for the patient. We have tried during the last 3 days to change medication, a simple call to the farmacy would have fixed the issue, after being told the physician assistant Benjamin Paustun was aware and the meds were changed, going to the pharmacy twice was frustrating. We couldnt be more disappointed with all the receptionists that answered our calls, the kept placing us on hold until the system kicked out. I cant stress how badly we were treated during the last 3 days. Midwest clinic sucks

The first impression on the phone was such a good one, that made my decision to come here over other places. I was lucky enough to have who I spoke to on the phone, Ben, as my PA. They are thorough, friendly, and efficient. Wasnt feeling great but they helped start the process to feeling better.

Nice efficient supportive staff, clean and confidential environment, recommend it of course.

Short wait; friendly staff who listened. the nurse practitioner was thorough in her exam and sent me to the ER with a possible heart issue that turned out to be correct. Id recommend this clinic

Went in at the end of the day with the crud. Got tested for Strep quickly (negative) and they were super nice, thorough, and inexpensive. $120 for an appointment with the PA, whereas my doctor appointment at UChicago was $1,082.00 — for the same quality of care. Ill keep going back, for sure.

Hi all…. I had a very bad ear ache and also suffering from cough and cold since a week. Thanks to express clinic and the doc as they took good and immediate response. I am almost out of pain after 2 doses of medicine prescribed by the doc. Thanku so much for your care.

Great place to go very friendly and welcoming I love melody and Natalie

Joanna and the whole staff was amazing. They got me in so quickly and she knew exactly how to help and was so knowledgeable. I will 100% be back and all the people at this place should get a raise for how awesome they are!

I visited Midwest Express when I was feeling super sick this past week. I didn’t have to wait more than 5 minutes for both of my visits (regardless of having an appointment) to get seen by a provider. The providers were incredibly kind, communicative and open to any of my questions. They were able to quickly take a X-ray in-office which is i’d say is pretty rare considering I was a walk-in. The whole process was seamless. They efficiently filled any necessary prescriptions immediately and personally called me with any test results. I’ll definitely be coming back next time I’m feeling under the weather!

EDIT: they gave me a free voucher to go in and get my toes fixed. And of course because the visit was free, they refused to operate, stating that the toe had to be fixed by a specialist. Funny how they could operate on me when I was paying!To reiterate again, don’t come here for anything other than to get a Covid test or something simple. I don’t think I’d trust them either with a pregnancy test at this point!———————————Don’t come here.I went in to get my 3 of my ingrown toenails removed. That was 3 weeks ago. I went back in 2 more times and each time the doctors said my toes “looked fine” despite them being infected STILL after 2 rounds of antibiotics.I had to go back for the 4th time again today because apparently, the first doctor completely bungled removing my nails, and left pieces of the nail behind in 2 of the sides, and didn’t even properly remove the ingrown on another side. And on this 4th visit, I had to tell them I suspected there was a foreign object causing the infection! They wouldn’t have figured it out…In total my visits cost me $545 out of pocket. It would have been cheaper and better health wise for me to have gone to a podiatrist who would do it right in the beginning. Now I have to spend the holidays stuck in bed rest.

I was fortunate to have this urgent care location close by to me because I was suffering from allergies with infected eyes. The check-in and wait time was efficient. The doctor was very helpful and immediately got my prescription to the nearest pharmacy.. Now, I’m on my way to recovery!

Went there after an ankle sprain. Waited for 3 hours on a day with very few patients. They took an xray but did not have a radiologist to tell if its fracture or not. An intern came in and gave me a report that said no fracture. Then their supervisor came in saying its not a fracture but theyre not sure. Yup, thats what they said. I asked them what to do then? To which the reply was - go home well call you and let you know if its a fracture. Also go see a podiatrist. Gave me crutches and sent me my way. In retrospective it looks like a very funny incident. But when it was happening it felt like Im being treated by incompetent underequipped staff that are just trying to somehow run the place.Ohh and yeah they did call me to tell me its a fracture and they can refer me to a specialist. When I went to the specialist he confirmed theres no fracture.Going anywhere in case of an emergency but here.

Staff was friendly and efficient. The Dr was knowledgeable and Im feeling better already!

Medical staff is great is for this type of office. Admin could use work on scheduling. Had a follow up time set and called ahead to ensure wouldnt have to wait (work day), but was told I had to start from the back of the walk in line upon arriving. Ultimately after an hour had to leave.

Great experience! Easy check-in process online which made in-person check-in a breeze. Was seen promptly. The nurse technician was thorough in her assessment of my vitals and symptoms. Quickly learned I had the flu (bummer), but the Doctor on staff came and answered all my questions and was also thorough in recommendations for treatment of my symptoms. A week later and Im much better thanks, in big part, to the folks at Midwest Clinic!

This small clinic is the absolute best. Everyone is friendly, understanding and compassionate. I prefer going here instead of Northwestern were all my doctors are located.

I love this clinic! They are open on the weekends which happens to be the time that my kids decide to get sick. They are friendly and very professional. Their prices are very reasonable and the best part is that they accept walk-ins. No waiting two weeks for a doctors appointment when you have some infection that needs attention now. Definitely 5 stars.

I had a good experience with this clinic. It’s very clean and organized. The staff were all polite, kind, and knowledgeable. Every question I had was answered and I didn’t have too long of a wait in their front lobby - 5 minutes. I suspect I arrived during one of their slow times. 4pm on a Sunday. Either way, they seemed very organized, especially since I had done all of my paperwork beforehand and it was in their system when I arrived. I’d come back again.

No one replies to messages nor emails!! I live abroad and I need my invoice but no one responds! It is ridiculous!!

Excellent services and very professional...I am very impressed with their services..

The staff is always attentive and professional. Definitely my go to for medical attention in a timely manner. Wait times are short and they take a lot of insurance plans.

Literally the best urgent care I’ve ever been to. Comfortable cute waiting room lobby. Super convenient web platform to upload paperwork and insurance before my appointment. The staff was super competent—from front desk to medical assistants to my nurse practitioner. It generally didn’t feel too clinical or sterile and I could tell that they value overall holistic health! My health issue was solved and I was sent on my way! Will def be back if I have another urgent medical issue!

Nice clinic, relaxing waiting room; it’s clean and not crowded! The staff, nurses, and Dr. Mary were so nice and awesome, and were very cool about me being self advocating and explaining my needs with my doctors note. Came in with a knee injury and left with a smile! And it was all pretty quick too, waited, seen, and left within an hour - came in 2pm on a Wednesday for reference

Dr. Ben was super quick while still being very personable. He did an assessment, ran some tests, and sent me home feeling confident that everything was a-okay! I was in and out within an hour 👏 The person working the front desk that checked me in was also very kind and patient.

I want to say that this place is amazing. I was able to walk in and get seen right away. I was nervous as heck going through my first pregnancy and trying to find out more. The staff is so kind and caring and really put me at ease. Connie was also amazing taking my blood, she made me feel so calm. These people are truly amazing and I am glad to have come in.

I went in for treatment and the staff at front desk was so nice and very helpful. The nurse then came and got me, very nice as well. Then the doctor showed up who was really good. Very nice and she listened.This place was really professional and very helpful.

They never sent my script to the pharmacy. Useless

Most friendly and helpful staff inside the office. I forgot their names, but it was a bright blue eyed MA and a PA with a slight accent who took care of me. Made me feel so comfortable and took care of all my questions/needs. Absolute best service ever at river north with those two. One of the best urgent care clinics Ive ever been to.

I went to a Midwest express clinic and I was beyond grateful by how helpful and kind the employees were. I injured my ankle and they went out of their way to help me get around the clinic.

Waited 1.5 hrs. Checked in with the desk and was told I was already seen. I was sitting in front of the front desk the entire time. This place has gotten bad from a year ago! Rap and hip hop playing in the lobby. Smh Would not recommend at all.

Everyone was very professional and tended to the issues I had. I needed Stitches from a fall and my Nurse practitioner did a great job. I would definitely recommend this location. I also was able to make an appointment within 30 minutes of when I needed to be there. Their online portal is really easy to use and it’s great for also making appointments in advance.

I was made comfortable from the moment I arrived, seen promptly by the assistant and then the doctor, and treated well throughout. They sent my prescription to a nearby pharmacy and I was on the mend asap. As someone in Chicago on business, I could not have asked for a better or friendlier experience.

I was just in Chicago visiting when I needed to go to an urgent care, everyone at Midwest express was so helpful and kind. Very thankful to the doctors who helped me and got me checked out on such short notice.

I was visiting from out of state. I used the online check-in to reserve my place in line. This helped things move quickly. The doctor was very helpful. Take note if you have sinus/cough symptoms you will be swabbed for covid and flu. It was a deep nasal swab not once, not twice, not three times, but four times in a row. The facility was clean and efficient.

Great help they were able to see my baby pretty fast. Thank you for your help!

I was able to sign in ahead and quickly be seen by the doctor. everyone was very helpful and kind.

Very Clean And Presentable. Very Helpful And Friendly Staff. VERY Knowledgeable Doctors And Health Professional. I Felt Comfortable Speaking About My Problems And They Gave Me Very Direct Solutions. Greatly Appreciate Them !

Everything was great except I was told the doctor would see me in 10 min after I submitted a strep test and it took over 40. It wasn’t the amount of time, I just would’ve liked better communication and time management. Other than that, everyone was very nice!

I was visiting a friend this weekend in Chicago, and I developed a bad tonsil infection. I was trying to find a minute clinic last minute so I could get antibiotics and hopefully recover enough to enjoy the rest of the weekend. After many failed attempts with other clinics, this clinic was able to see me! Not only that, they were so kind, fast, and gave me exactly what I needed. I’ve never had such friendly and genuine nurses/Physicians take care of me before. Keep up the good work :)

I have frequented this clinic over the years of living downtown Chicago and have never had any negative experience, until my visit yesterday. I showed up in a lot of pain and the front desk and nursing staff were very pleasant/helpful during my visit, however the provider I saw (Dr. Kyle) was the most uncomfortable and unprofessional healthcare provider I’ve ever had in my life. His lack of knowledge and level of immaturity when it comes to human anatomy was truly disappointing. I will not be coming back again after leaving yesterday.

I don’t usually write reviews, but the treatment I received last night from Dr. Joanna and her team was phenomenal. Her care and kindness were fantastic, as was the rest of the team’s, and she did an excellent job providing the treatment I needed. I will 100% return here the next time I’m under the weather.

One of my best medical experiences; both women I saw were very friendly and helpful. A positive expetuence!

My 7 year old son hurt his foot and the water park the day before! And was feeling some discomfort on his left foot!We were able to walk in, see a doctor and get an ex rey referral same day! This place is amazing!

This clinic is easy to get to and has parking across the street. We went here for a school physical and it easy and fast. Staff and practitioners are helpful and professional and made me and my child feel comfortable. I highly recommend this clinic.

Extremely satisfied with the services receive at Midwest Express Clinic. The staff and providers were very friendly and professional. I brought my sons here for rapid Covid test and the provider administered with extra care. Results we’re back within 10 minutes. Office is very clean. I highly recommend!

PA Zach & Mara are exceptional. This is my go-to urgent care for everything! They are so knowledgeable, quick and concise. Won’t be going anywhere else! Thank you both for your amazing care!!

Everyone that helped me here was incredibly kind and welcoming. I wish I could remember their names to personally mention them/thank them , but they made me feel so cared for in a really difficult situation. The nurse practitioner took plenty of time to listen to me and ask questions to find the best way to help me. Can’t say enough great things about this place! Top notch care 5 stars

Even on a Saturday afternoon their services were speedy and friendly with great results.

I was brought in from work where I was about to faint and had no idea why. I saw Mara Weaver and I cannot say enough wonderful things about her. Not only was I seen right away she explained what happened and why. It was a very scary situation for me and everyone around me. She was thorough, spent time with me explaining everything, not in a hurry. I wish I could have her as my primary!! Everyone from the receptionist to the attendant who first saw was wonderful.

I was so confused on where the clinic was located and the receptionist was kind enough to stay on the phone with me until I found the office, she even came outside to find my mom and I. Staff was so nice and welcoming. Made me feel at ease taking a covid test. I was so scared and anxious but the doctor was nice she made me feel comfortable. Definitely would recommend coming here! Great experience!

I made a Wait in Line appointment and I was treated very quickly. The whole visit from walking in the front door, and walking out only took an hour and a half for a more complicated issue. The staff is all highly respectful, and treat you with dignity and kindness. Could not recommend this clinic more.

Staff is very friendly and efficient. From the registration to the medical assistant/nurse to the doctor. Everyone is very welcoming and work great as a team. I came in for some rapid covid testing. I was in and out of this clinic within the hour! Wonderful job Midwest Express Clinic! This is how a urgent care should be run! Side note: I was treated by Dr. Shtoyko and nurse Sarah.

Went in for a rapid COVID test after reserving a spot in line. My time was 11:25, was seen around 11:50, and out no later than 12:15. The office is very clean and the staff are all VERY nice. I often find it hard to feel comfortable with medical professionals but each person here was kind and informative.

My wife and I came in a month ago after her ankle injury and she was misdiagnosed with a fracture and we were sent to a specialist with an empty disc with no X-ray. After I was called in to pick it up and waited for an hour for them to write the disc. So we had to pay a specialist fee and for the X-ray again. He said it’s a sprain and not a fracture. I then left a review and was told to reach out and they explained that it was a mishap on their end and we won’t be charged for our visit. Guess what? We get charged for the visit and I’m trying to reach out again but I keep getting transferred over calls and already wasted over an hour!

This clinic is terrible and I would not recommend. The last time I was in for strep throat they told me I was negative and after I left I got a call later telling me I was positive and they read me someone else’s results. I still got stuck with a bill. I would stick with your primary Dr because this clinic is not good.

Everyone was pleasant but I am disappointed that I had to go in for a follow up just to be asked a simple question. I didn’t realize I would be charged a new fee for a follow up and was upset that it was just to ask which medication to send to my pharmacy (which they already had in file.) Total I spent $100 within just 4 days and I felt like it was a bit of a scam. Only worth a visit if you are getting tested for COVID. I wish I would have just visited my regular doctor for blood work and follow up but I was stressed and have very limited time with a full schedule.

For at least the last 5 years, this has been my go to place for any medical issue that pops up for me and my kids. I know itll take days to get into our primary doctor yet I can go here for unexpected issues and be seen immediatedly. Ive never had to wait longer than 15 minutes without an appointment. I have gone here for everything from a severe cold to a sprained ankle to an infected wound. Its clean, friendly and efficient. The doctors are great and overall its a godsend to have this place close by.

When I cant get to my Primary Doctor. Midwest Express Clinic (Doctors) is my Second choice. Thanks for Professional Service and Amazing Staff

I tried out this location for the first time. The girl that checked my vitals was very rude. I felt uncomfortable. Then the doctor came in and made me feel super rushed. He didnt even bother to answer any of my concerns regarding my sons asthma. Was just trying to get to the next patient.

I cannot give a review past the front desk staff. They may have good medical care, however I cannot rate that. My rating and experience of this place is solely based on the interactions with two young ladies sitting at the front desk. Prior to coming into the urgent care, I called the insurance company to verify which locations were in network for the insurance to cover. I was specifically told that this particular location was in network and would be fully covered for my 7yr old son to be seen. I then traveled to this particular location for my sick son to receive treatment. As we entered into the facility there was a young lady sitting at the front desk, not friendly at all. Which is surprising considering that you are the first point of contact when people are entering. I tell her that my son needs to be seen, and that I had already did the online check in, I even showed her the email that I received confirming that the check in was completed. She tells me that they have no record of it being done. I then have to give her the information all over again. She tells me that there is a past due balance from a previous visit, and they can’t see my son. I tell her that I was not aware of this, but fine, I’ll pay the balance because my son is in pain and needs to be seen. She comes back and says to me, I can’t verify your insurance on my computer, so you need to call them, we don’t call insurance. Which is very strange, I’ve never encountered such horrible customer service and to say that you can’t verify the insurance any other way because it’s not coming up on your computer??? She then sarcastically says, I can’t know if urgent care is covered on the insurance. By this point I reach someone from the insurance company and they are just as confused as I am. There is now two rude young ladies sitting at the front desk, unprofessional, laughing amongst each other as my 7yr old sits in pain. As a mother, I’m furious that my child is still not receiving any care. I show them his insurance information, as well as pull up the account coverage that shows where urgent care is covered, and that their location is on there. They still refuse to see my very son in this urgent care! And yes, as a BLACK MOTHER, of a BLACK SON, being the only two BLACK people in the entire place, and one of the young ladies telling me that I can just leave and take my son some place else, this situation absolutely does not sit well with me. No child should ever be refused medical care, for any reason!

The clinic is great. Almost no wait time, open during weekends and very efficient service. This was my first urgent care visit and did not know what to expect. Everyone here are courteous and put my mind at ease.

I came in for a COVID test. I love that you’re able to check in online. The clinic was pretty busy (Thursday around 12pm), but I was still seen quickly and the staff continuously apologized for the wait even though it was not necessary because I understood. Everyone was so polite.Definitely the best urgent care visit I’ve ever had!

Midwest express clinic was AMAZING. It was essentially after hours when I called and they still welcomed me. Everyone was so kind, from the folks at the desks to Joanna Giza. Joanna was so professional and thoughtful in her care. It was efficient and a great experience. Hopefully I don’t need to come back but if I do I know I’ll be in great hands!!

Wow.. this place is spotless clean, and really nice inside. They offer coffee and water and have a very friendly staff. My eval went so smooth and my PA looked identical to Margot Robbie. I was like hold up wait a minuet… Margot?

Love this clinic. People work here are extremely helpful and nice. Very short wait time! My fiancée and I have been here multiple times over the year and experiences are always great.

Honestly, one of the best urgent cares I have been to, ever. And probably one of the best experiences that I’ve had with someone listening and actually trying to rule out all illnesses. Dr. Joanna Giza took her time to find out what was wrong with me. After doing several tests that all came back negative she continues to ask questions and look into my ears etc. and then prescribed medicine that actually worked. I really appreciated the thoroughness that the Dr took. They also got me in quickly with a walk in . And I loved that they had a TV in the results room, so I got to watch Bravo! Which is also a huge win.

Highly recommend! I have been going since they opened under new management and the experience has been amazing. They accept walk-ins so its very convenient for my schedule. Theyre online portal is super easy to check-in and get in line ahead so that you dont have to wait. The staff is very friendly and they are very helpful to all my (annoying) questions. Everything is digital so from checking-in, lab results, future appointments and prescriptions they send everything directly to the necessary location and by email. This saves me soo much time in not having to take samples or prescriptions physically and then wait for them.Doctors and nurses are very well trained and explain everything before doing any procedure. Additionally, they dont just prescribe based on assumption they run thorough tests before any medication to ensure proper diagnosis and medication needed.

Was having some pains on left side of ribs. Went in to Midwest and X rays were done. Doctor was very attentive and and professional great service.

Gave myself a good deep cut on the palm at work. On top of that, Im visiting from Denver and commuting. I was taken back immediately and allowed to complete paperwork later. Everyone I dealt with was friendly, knowledgeable and helpful. It was a fantastic experience from beginning to end and I cant recommend them highly enough.

Needed an urgent consultation and found this to be better rated than many urgent care locations near me.Easy walk in and registration.Dr Shannon is very caring and due diligent. She discussed all options after an oral screening. The charges are very reasonable too. Didn’t look like a place that would rip you off because you went there with an urgent request.Would highly recommend this place for urgent care if you are in this area, before you consider others.

I visited MEC to get some last-minute bloodwork done before a trip. I felt listened to and supported by the front desk, the nurse, the doctor, and the phlebotomist. It was such a positive experience! And I just paid my bill and it was substantially less than my PCP charged for the same routine tests - I had to write a review based on that alone. I cant recommend this place enough. Thank you Midwest express!

Everyone was friendly and held up. The staff made me feel comfortable. Erin the provider was great. She listen and answer all.my questions. The x ray tech and medical assistant were also great.

My trip to Midwest Express Clinic was; Quick, Kind, and Clean! (All of the best features of an urgent care center.) The online booking process made the experience even easier!

They are always super friendly and efficient at this location! I fainted in their lobby today, and they were so sweet to me. They made the scary experience a lot better. I highly recommend this location!

My girlfriend went to this place for a UTI. She provided a urine sample and they NEVER SENT IT OUT for testing. That is unbelievably incompetent of them and we will never be going back to this place. This is MALPRACTICE!

The most ridiculous policy - you can’t make an appointment, and any walk ins who got there before your appointment get priority over you. If you need to get a COVID test, save yourself the hassle and go to Aayu clinic.

This was the most pleasantly surprising express clinic visit I’ve ever had. I showed up 20 minutes before my scheduled time and they got me right in. I went in for stomach pain, and they are prepared with a multitude of tests, which they got done very quickly. Felt like they had as many resources as a hospital but moved at 10x the speed.Only knock is I put my pharmacy info in when I checked jn, and then verbally confirmed the pharmacy with the front desk, and they still sent it to the wrong place. So double check that when you’re in, but the level of service still warranted 5 stars.

Excellent service. Amazing Doctors!

Fast intake process, customer service was phenomenal and I was out with a prescription in about 45 minutes. Definitely would recommend.

The intake was swift and easy. I was seen within 5 mins of submitting my forms. The nurses and PA’s/Dr we’re extremely pleasant, thorough and informative. I felt I was cared for and not just a number. Great team at this facility. Kindness does go a long way. Thank you!

The doctor was easy to talk with and very understanding. She took her time and listened to me, then analyze the situation, and gave me her recommendation. Thanks

I was seen quickly and everyone was very friendly! I got a diagnosis and treatment recommendations. It was a very clean facility.

I love going to Midwest Express ClinicEveryone there is so professional and caring. My Nurse Practitioner is Joanna Giza and she is absolutely wonderful. She actually listens to patients coming in to your clinic. All of the staff members are very courteous and they try to get you in-and-out as quickly as possible however to them this is not a revolving door situation. They make sure that all of your questions are answered and they address any concerns you might have. Kudos to Midwest Express Clinic in River North!

I was not really sure what to expect but was anticipating a scary little clinic next the train tracks or something. This place was very clean and nice and the staff were professional and knowledgeable. I felt very comfortable and was treated incredibly fast. I checked in online and setup an appointment and only spent about five minutes in the lobby.

This place rules! I was bitten by a dog and came here to receive medical care. The staff is kind and professional — even funny?? I received care immediately when I arrived. 10/10 would recommend.

We are visiting from out of state. My daughter got hurt at night and nothing was open. The next morning we were at this clinic at 8am sharp (opening time) and we were taken care of in less than an hour. Everyone was so nice and helpful. Great clinic.

Going to an urgent care center never makes me feel happy. This place on the other hand was wonderful. The staff was super welcoming (the woman at the front desk in particular) the whole process was quick, efficient and as thorough as going to my primary care doctor. The location is convenient and the office is kept very clean.

I was able to make an appointment the day before. Upon my arrival to the clinic I was seen approximately 10 minutes after completing the necessary paperwork. The nurse practitioner was polite and thorough. I was in and out under 30 minutes. I will return to seek other services that Midwest Express Clinic offers.

Awesome service! I was visiting the city for the w/e and the hotel receptionist recommended Midwest Express. I received wonderful, knowledgeable and reassuring care. The pharmacy is half a block away and I was able to get back to enjoying my trip super quickly.

I had an incredibly positive experience at this clinic. We are here from out of town and I had an accident in our hotel room. I chose Midwest Express mainly from a Google search and because they had available scheduled times (meaning no wait). They were all incredibly friendly, comforting, and professional, and that includes the receptionist, nursing staff, and doctor. They all comforted me and expertly treated my wound. The receptionist even helped my husband and I with a restaurant selection as we were leaving (which was great, too!). I didn’t know what to do and was worried about my injury, and Midwest helped me in every way. I cannot thank them enough!

My visit was quick and seamless! Everyone was courteous, clinic was not crowded, I had no wait, in and out! Great experience especially considering our current climate. Facility was very clean and safe. I would definitely recommend without hesitation!

River North office was clean, staff was friendly and attentive. The wait was minimal. Their follow up was amazing. Pleasantly impressed.

This clinic is in our neighborhood and I have visited a couple of times with my mother who fell. The attendees were fantastic. When my son was brought in for a COVID test, they made him feel comfortable and he was excited when they gave him a toy car for being a good patient.

It is fast and convenient. My doctors are very professional. Definitely a wonderful experience!

Top notch patient care! I had an emergency (cut foot, lots of blood, panicking patient) and they handled it so well! Triaged me immediately and got me straight to a room. They were so friendly and got me calmed quickly. I had to get a ridiculous amount of stitches in my toe. The doc thoroughly explained the procedure and repeatedly checked my pain/comfort level throughout. Getting stitches is not a pleasant experience but the care I received made it the best it could be. Stitches I would rate 0/10 would not recommend but, if you have to, 10/10 would def recommend this clinic.

The service was quick and careful. Julie at the front desk was very kind and helpful. The medical assistant Simona did a painless blood draw, the best I’ve ever received! The provider Maya seems wonderful as well.

I have been to many an Urgent care in my day. Not one who couldn’t find me in their system, nor one that charges people for a follow up appointment where they ask people to come back. This place is a joke.

Great team staff really treats you well they care about your health and wants the best for you. My first time there and Ive been back 3 times since then I have to travel to get there and I can say theyre truly worth the trip!!! Thanks Midwest Clinic for all your help

Clean place, courteous people. Walking distance from my hotel on MM. lollipops.In town for weekend and my 8 year old daughter developed a skin rash I thought was chicken pox…. We determined HFM but our own physician states we may never actually know what the viral reaction was from.Want to stress again, the people were wonderful.Thank you.

Ben was amazing, he made me feel comfortable and heard when talking about the issues that I was having.He walked me through my options very clearly and generally very sweet and kind through the entire process.

I had a good experience at the clinic.The receptionist was friendly. The NP was also friendly and efficient.

Great service overall. Their front office staff is very friendly, welcoming and professional. They were running a bit late and let me know and apologized for any inconvenience. The nurses and doctors were very thorough and listened.I’m glad they are my neighborhood urgent care and recommend them.

I went in for a COVID test, and was really happy with the level of service and communication. Clean office, nice staff and parking across the street too! I’ll definitely go back in the future for immediate care needs and questions. They were much better than the NW urgent care clinic and others in the area.

I went to Midwest Express Clinic in River North when I was experiencing asthma and wasnt able to get ahold of my primary care physician. I had a very positive experience. The wait time was almost non-existent and every single one of the people on staff was extremely knowledgeable, friendly and helpful. I am actually now changing my primary care to this office.

Great experience! Didn’t wait longer than 10 minutes in the waiting room. Front desk lady cleaned the iPad right after me which made me know this is a clean place. The nurse was super nice and so was the main practitioner that saw me. Great experience all around! Friendly individuals, clean atmosphere, very professional! So happy I found the river north medspring urgent care!!

So happy to have Midwest around because its hard to always get an appointment with your regular doctor right away and when you are sick now what good is it to wait for a month and hopefully you are no longer sick right?

I am from out of town and the staff was very helpful. I had to get an x ray and they made sure I had the right address of their other facility to be sure I would get there safely and they followed up with the test resultsI would recommend these facilities for your medical needs

Great people, nice service and quick results! I had a COVID test here and they were really nice. We had some questions regarding travel testing and they explained everything clearly to us. Also made a nice chat with these friendly people!

This practice is wonderful. The providers are very caring and thoughtful. It is awesome to have the option to walk in without the hassle of an appointment too. Myself, spouse and daughter all of had a positive experience here for a variety of issues.

Service was quick and friendly. The website was really confusing for making a Covid testing appointment, so I called and they walked me through it on the phone. I was seen right away when I showed up. My rapid test was positive, and even though the doctor was understandably freaked out to be in the room with me, she stayed and kept answering any questions I had.

Doctor was arriving late so the lady at the front desk told us to come before 8pm so we did around 7:20 and she said that he’s not allowing anymore patients in because he’s checked over 60 patients as if that’s not his job.. she just kept acting like she cared as if we didn’t ask her to call us when he got back.. literally worst doctor and front desk ever. Can’t even play my first game of the season tomorrow because of them.

Wonderful fast and accurate assessment of my medical needs.

The staff was courteous, kind, efficient, and knowledgeable

I was able to make a same day appointment, and pre register online. This was great, because as soon as I arrived, they were able to get me in without any waiting time. They were really kind, worked quickly and efficiently to determine what was wrong with me. I was in and out of there, and left satisfied with my visit. I will definitely go back to this location if I ever need to.

I’ve been to a few urgent cares and clinics - this clinic is by far the best. It’s easy to get into on weekends or when my general practitioner is booked. I’ve never waited long. Team is nice and professional. Very convenient. Recommend!

I’ve been here a couple times and staff is always so nice. They are quick and efficient and Ive never had a problem getting seen in a timely matter. This last time, Dr. Adriane Weaver was truly incredible in comforting me when I was upset and I can’t thank her enough. I would definitely recommend this place.

Place is clean and staff are helpful and Ive been a few times (used to live abroad and loved clinics). Few issues to be aware of:1) While there for an appt, the receptionist emailed me another patients results. I notified them immediately and they apologized, but thats pretty blatant violation of that patients privacy (and that patient will probably never know).2) I entered all my information on the patient portal beforehand and when I got there got to redo it - both appointments. The receptionist said this happens frequently and is an issue with the portal.3) They use Quest Diagnostic. The insurance information does not get automatically passed to Quest Diagnostic for tests, so weeks later you get a bill and are delinquent. I have resubmitted and it is still in processing hell after 2 months. If youve never dealt with Quest Diagnostic billing, Ill spare you some time and let you know their technology is from the stone age.While Midwest Express Clinic is certainly convenient and I really wanted to like it, I highly recommend a primary doctor to save yourself some hassle with billing and patient privacy.

The most amazing clinic I have been too! I came in nearly in tears, actually was in tears when Dr Shannon Lewis came in. She did everything in her power to make me better! Went above and beyond with tests, medications, and overall just making me comfortable. I even went to go put more change in the meter for my car and the front desk lady told me just to put my hazards on and she would watch it for me. Truly amazing place, thank you Ladies!! I will only be going here from now on.