ARC Fertility (Advanced Reproductive Care, Inc.)

20195 Stevens Creek Blvd #220, Cupertino, CA 95014, United States
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ARC Fertility (Advanced Reproductive Care, Inc.)
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Zi
Review №1

I reached out to ARC Fertility when I was informed that my insurance would not cover my treatment and I was scheduled to begin my treatment without a week. Upon the initial call with Linda, she was super helpful and kind in handling my inquiries and provided me with quick quote and walked me through the full process. Linda and ARC have been great in the process as I move forward with my treatment and plan.

Ka
Review №2

I had the pleasure of working with Marina at ARC. She helped guide me through the process of understanding & selecting the right fertility bundle package. She then worked with me to apply to different lenders before confirming a loan with the best offer. My husband and I are so relieved that we made it through the first step of this IVF journey with success!We are very grateful for Marina’s knowledge, dedication and help as she advised us through this uncharted territory, and with so much care and compassion.

Kr
Review №3

Linda at ARC was so helpful through the whole process. She answered all my questions (and there were many) very quickly and really made this involved process easy for me to understand every step of the way!

Me
Review №4

Linda was so helpful and patient with us as we were trying to figure out the best plan for IVF. We appreciate all the support and guidance to help us with this decision with our next step in our journey for a family.

An
Review №5

My husband and I are so grateful for ARC and their employees. They help us to get a loan for IVF. The whole process was straight forward and fast. I will highly recommend working with them. The employees are so sweet and you can tell they really do care about what they do.

Ka
Review №6

We got connected to ARC Fertility through Sanford Clinic in South Dakota since that is who they partner with for financing/package options. Marina was our counselor and she answered questions super quick. The process was really easy to apply for financing/pick a package. We will start with IVF this cycle and everything is taken care of in a matter of days.

Co
Review №7

We worked with Marina to get some financing and WOW!! she made the process easy! Highly recommend ARC and if you are lucky enough to work with Marina you will have no issues.

Sh
Review №8

Linda with ARC was so helpful and patient with me and my short time frame. I really appreciated how she helped with every step and how responsive she was in answering questions.

Je
Review №9

I reached out to ARC Fertility after being told about their services from a financial counselor at OHSU. I was connected with Linda T. and she was helpful from the very beginning. She clearly explained the costs of the different packages and what was and wasnt included. Each interaction was informative and I appreciated the level of detail she provided. Linda was also great about following up in a timely manner. Overall she made the process simple. Thank you Linda!

Bo
Review №10

Using ARC was very simple. I was able to complete the application and sign all documents from my phone. My care navigator, Linda, was wonderful and attentive. She moved fast to get everything done.

Jo
Review №11

My husband and I have been on our infertility journey for quite some time. We recently switched providers for convenience and had to understand a new billing cycle for treatment.I contacted ARC at our provider’s recommendation and I’m so happy I did. We were connected with Linda, who assisted us every step of the way, down to lending, package plans and prescriptions. I highly recommend them and am thankful for Linda, who made a stressful situation much easier.

Sa
Review №12

Very much appreciated working with the staff at ARC, specifically Linda Tran. Her explanation of the process was thorough and communication throughout was excellent. When we needed to expedite my application based on changes to timeline in my healthcare, Linda kept me in the loop throughout the process understanding the time pressures we were both under. The online application was easy and setting up automatic payments is a great benefit. Appreciate the care and especially the communication from the staff.

Sa
Review №13

Linda was beyond amazing to work with. Our initial conversation immediately made me at ease and she helped us determine which selections worked for us based on our goals. Process was easy, quick and painless - I was honestly expecting it to be a lot more complicated than it really was. ARC makes it easier for you to try to achieve your goals, and thank you Linda Tran for all the help!

Pr
Review №14

Linda is amazing help! She knows all the answers to any questions you have. She was very reliable with contacting back with responses to questions and was such a great help! Very good company and experience!

Re
Review №15

Ms. Linda Tran was such a pleasure to work with. Her service, professionalism, and compassion to support my family and I was nothing short of amazing and I am so fortunate to have been paired with her through this process! Thank you so much again, Ms. Linda, for your sweet spirit! ARC should be proud to have a member like yourself on their team! It made all of the difference in my decision to move forward with ARC’s program.

Ca
Review №16

Linda, was a big help! I feel like we’re not the easiest people to work with, always having questions and concerns, changing our minds on options(that’s why they call them options). I’m so excited Linda worked her magic and got the plan we needed! Thank you for being patient.

Bo
Review №17

Linda was a huge help through the whole process but honestly everyone I spoke to was extremely helpful. The process was quick and when more info was needed from the clinic ARC was on top of it. ARC made this process stress free.

Gi
Review №18

Linda was amazing. She was much more helpful and compassionate than the billing department at my clinic. Linda answered all of my questions and gave me all the information I needed to chose the best package option to fit my needs. I highly recommend ARC Fertility and Linda specifically.

Gr
Review №19

I had so many questions! Each and every question was answered until I was certain I understood and in a very efficient manner. There was never any pressure to choose a plan through ARC, only support in helping me decide what would work best for me.

Na
Review №20

Linda was so helpful and responsive in answering all of my questions and guiding us through the process. The fertility journey is so stressful, but Im thankful that ARC made the financing process so simple. Highly recommend!

Sa
Review №21

ARC has been fantastic! I’ve worked with Marlene and Drew and others. They are truly wonderful. This can be a stressful process but ARC is very prompt, patient, and kind. I’d highly, highly recommend them. I will definitely be using them again. And the staff deserve raises!!!

Da
Review №22

My experience with ARC has been great. Quick response. Attention to detail. Answered all questions. Process took less than one week from start to finish. Pleased with the service we received.

Je
Review №23

The staff is condescending and rude, I had an add on that wasn’t needed and they charged me to receive the credit to my loan. When I asked for clarification they lacked simple customer service skills. They kept repeating that it was in the contract, however that wasn’t really explained that an unused service would be considered a canceled contract. I asked several times to speak with Ambers manager and was told no. I recommend seeking other companies if your clinic partners with more than ARC, mine unfortunately didn’t. These are very expensive packages and when you initially sign up- you try to cover all basis of the unknown. They are very helpful to get you to sign that contract but not when there is an issue or question that arises. I’m still baffled how they are charging 250.00 to receive a refund when it doesn’t change my contract or loan.

Ro
Review №24

Working with ARC and Marlene was a breeze! They were very quick and answered all our questions. The entire process just took a few days and it was so helpful having them do the financing for us. It was one less thing for us to worry about.

Kr
Review №25

Linda Tran went above and beyond to help us with all of our needs and answering our questions. She was very responsive and professional. She made the loan process easy. Thank you Linda!

Ju
Review №26

Yes I got the loan i appreciate that ..but I was ripped off thousands of dollars...First they never told me by mouth that if I didnt go past the Er part of my retrieval I wouldnt receive any $$ back...now they did say the 2 Er I would. maybe they did but I dont recall it...if I knew this I would have just paid for the Er part and not gon thru with is...5000 I lost out on..kinda makes me mad..if I could sue I would..I give the 2 stars bc I did get the loan and appreciate but they could have refunded me some $$ back or if my 2nd Er was successful they would pay for the transfer part...

Ra
Review №27

ARC has been wonderful. They were super easy to work with getting and understanding our IFV package. They provided us with a customized multi-payer system to help pay our costs. The staff was friendly and easy to work with as well.

Er
Review №28

The best customer service Ive ever experienced!! Marina was so helpful!

Ve
Review №29

Its been a pleasure working with ARC for my fertility needs. Mrs. Marlene Garcia was a very big help and she was very informative and patient with me through out my whole process. She responded very quickly when I needed her and she made my process go by very smoothly.

Ka
Review №30

Linda Tran was so helpful and made sure everything was transparent, answered any questions we had in a very timely manner, and made us feel at ease. She truly was a joy to work with. Thanks Linda!

La
Review №31

Linda and her team were amazing! They answered my mountain of questions with kindness and found me a great solution. I highly recommend them.

ya
Review №32

My representative was amazing she helped me out step by step. She was super patient with me which I’m so grateful for since this was my first time applying for this type of loan.

Ma
Review №33

Linda was EXTREMELY helpful and really helped us expedite our financing because due to my own forgetfulness I waited until last minute but she got it done!!!

Je
Review №34

Marlene was wonderful to work with at ARC! She responded so quickly to my emails and phone calls and everything was put into place so fast!! She helped to make the finances for my IVF journey one simple aspect of this process! Thank you Marlene and ARC Fertility! Thank you Marlene for your kindness and ARC Fertility!

Me
Review №35

Marlene Garcia was fantastic to work with. She went out of her way to assist and fix major problems and was such a blessing to work with. She is an individual i would recommend to any one. Very informative, patient and understanding. You have a wonderful individual there. Thank you for everything.

Zo
Review №36

ARC is only helpful if your IVF is successful. We had no idea going in that IVF wouldnt work for us at all. We purchased a 2 cycle IVF package. After trying four rounds of IVF and only using one of the ARC IVF packages we paid for, we were told IVF likely isnt an option for us. ARC wouldnt discuss even a partial refund for the second package we will NEVER use because IVF doesnt work for my body. Its such an insult for couples really struggling. Now I will have paid an extra $9,000 that will never be used. I wouldve just been happy with a refund of 50% of whatever the remaining balance was. There should be more support for families that arent going to be able to use what they paid for.

Ra
Review №37

Made the process stress free and Linda Tran was awesome to work with. Linda made sure I was all set within a short time frame and I truly appreciate the work that ARC Fertility does. Blessings.

Gr
Review №38

Linda was amazing to work with! She answered all our questions in a timely manner and went above and beyond to make this difficult process a lot easier. Thank you Linda!!

Ja
Review №39

Ms Linda has been nothing but very helpful and accommodating to my questions. I felt I was talking to a sister who is helping us step by step with the whole process.Thank you Ms Linda and ARC. God speed!

Ch
Review №40

ARC and it’s staff (specifically Linda Tran) has been so responsive, helpful, educational, and supportive as we navigate the costs of fertility treatments. They made the coordination between financing companies, our clinic, and the pharmacies seemless. Thank you, ARC!

Ja
Review №41

Linda was very helpful, responsive, and knowledgeable. I would definitely recommend using ARC if you need help financing your fertility treatment. It was fast and easy thanks to Linda’s great customer service.

Ki
Review №42

ARC made my fertility process smooth. Especially, the financial side. It was quick and easy. Marlene Garcia was quick to respond to all of my questions and got all of my documents processed and moved to where they needed to be quickly. Thank you guys!

ba
Review №43

Thank you so much ARC I appreciate all your help great at answering questions fast email response and most of all it’s nice to have a financial help for infertility thank you for helping couples like us that struggle with infertility totally will recommend ARC. Thank you Linda Tran for your patience and help your amazing 😊

Pa
Review №44

Very helpful and friendly staff that were very quick to respond. Financing offers are very competitive and the ARC packages come out a lot cheaper than cash price with the Drs office.

Sv
Review №45

Linda is very patient and knowledgeable person. She helped us understand the whole process and answered all the questions we had.

Me
Review №46

Efficient, professional, knowledgeable, and helpful. They made a difficult process easier by always responding promptly and accurately to any requests. Every individual with whom I have spoken knows the company policies and can answer even complicated questions. You can always speak promptly with someone who can answer all your questions. We didn’t do any financing, so I can’t speak to that, but their packages were always cheaper than those at my fertility clinic. Strongly recommend.

Qu
Review №47

Thanks to Amber Segura who did very well at explaining the entire process to me and making it seamlessly possible. My journey with ARC Fertility has only just began. It started off smooth an easy.

Je
Review №48

Linda Tran has been amazing and very communicative while working with me. I would give her more stars if possible!

As
Review №49

Linda was wonderful to work with. Very clear and concise process, as well as quick communication and follow up’s.

Nk
Review №50

Thank you so much for all your help Linda, you are so awesome and knowledgeable .

Ja
Review №51

Really supportive staff and very quick with logistics. Appreciate ARCs support- specifically Linda Tran!

Mo
Review №52

Great service. Super helpful and quick to respond!

Li
Review №53

ARC is only helpful if youre IVF is successful. In the unfortunate situation where IVF is not working for you, you will be stuck paying expensive fees to ARC in addition to the medical costs you incurred, adding insult to injury. Way to take advantage of desperate couples ARC.

Ki
Review №54

Linda was very helpful and made the process smooth and easy! Thank you!

Ph
Review №55

ARC fertility is great to work with .. Marlene was attentive and explained everything in detail. Even ordering medication went smoothly . Thank you marlen at ARC fertility .

Ma
Review №56

I Just want to say Thank You To the ARC Fertility, you guys have been amazing in helping me with my Journey , without you guys I would not be able to do my IVF . And it’s because of you guys , Sophia has helped me tremendously and I appreciate it so much , I’m in New Mexico and going to Fertility Center of New Mexico and went through the ARC Program, I can’t thank you guys enough. -Marlena

Ju
Review №57

Linda Tran was very professional, knowledgeable, supportive and patient throughout my process.

Tr
Review №58

Drew was very helpful and was always there to help me with any questions I may have had. She have made this process very easy.

Fa
Review №59

We appreciate the timeliness and quality care we were shown during this process! Thank you so much for helping our dreams come true!

Be
Review №60

Yury was able to promptly and knowledgeably answer all questions that I had. She quickly matched us up with the services we were in need of and the correspondence with the doctors office was seamless.

Ho
Review №61

After years of giving other fertility methods a try, we decided to work with Dr. Larsen and IVF. Wow! We have the cutest little girl one could ask for.Thank you from the bottom of our hearts!

Th
Review №62

Linda have been so great during this process and have made something that could have been a stressful process manageable.

El
Review №63

Amazing custom service and care through the process, we are very grateful, thanks for all of your help/support!

mg
Review №64

Great customer service!! And responded very quickly! Hopefully we get good news in our journey for IVF!

br
Review №65

Thank you Linda for all your help on answering my questions.

Da
Review №66

Great customer service, quick turnaround and very friendly staff.

Je
Review №67

Fast and easy, and gives me hope. Thank you

Ja
Review №68

Ask for Amber Segura. It was a pleasure working with her 😊

Am
Review №69

Thanks a lot for your help!

Ir
Review №70

Everything is fine

Gr
Review №71

The Invitro insemination process is very complicated and stressful at the same time, but when I came to ARC and had Linda Than as my advisor, I understood that it would be a little easier to fulfill my dream of being a mother, thank you Linda for the help and advice, grateful to everyone, You are very kind and you knew how to answer all my questions and my fears. Thank you and the gratitude will be forever.

Jo
Review №72

We have worked hard with Marlene Garcia to obtain the bank loan for Liz and Samuel. She has been very kind and has guided us properly. We are hopeful that the IVF process will be successful for them. Please maintain the same effort and dedication so that couples who wish to see their dream come true. Congratulations!

Pe
Review №73

Very good service and customer service

Le
Review №74

Very good service, efficient and above all fast. Very good attention from the employees and they speak Spanish

Review №75

Thanks to Linda for her attention

Information
5 Photos
75 Comments
4.8 Rating
  • Address:20195 Stevens Creek Blvd #220, Cupertino, CA 95014, United States
  • Site:https://www.arcfertility.com/
  • Phone:+1 888-990-2727
Categories
  • Fertility clinic
Working hours
  • Monday:6 AM–4 PM
  • Tuesday:6 AM–4 PM
  • Wednesday:6 AM–4 PM
  • Thursday:6 AM–4 PM
  • Friday:6 AM–4 PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Accepts new patients:Yes
  • Appointments recommended:Yes
Parking
  • On-site parking:Yes
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