Reproductive Endocrinology and Infertility Clinic Kaiser Permanente San Ramon Bishop Ranch Medical Offices

We have been Kaiser patients/ insurance holder for many year and always thought Kaiser was highly regarded. After our experience at this clinic today we are really lowering our expectations of Kaiser care. This morning my wife and I had the most stressful and disappointing experience at this Kaiser location. If you want compassionate and respectful care do not come here and ask for the nurse Linsey. She really doesn’t belong in healthcare.We had an appointment at 8 am this morning for an IUI. Last three appointments it took us 40min to get here. This morning when we left the house at 7am the gps said it will take 1:30min. While 2/3 of the way there I called them at 8 am to let them know. When Lindsey picked up she said we can no longer do the IUI. I tried to explain to her three times our situation and that the travel time increased unexpectedly, each time she interrupted me and did not let me finish my sentence. When I finally was able to explain to her that we would be there at 8:40am she did not listen/understand, she did not care or want to hear what I had to say. My wife and I worked tirelessly for weeks to prepare for the IUI only to hear her cold and careless rejection. My wife started to cry in the car and I had to beg another nurse to let us do it. In the end we were able to do the IUI, but i will never trust or respect this Kaiser again.After the apportionment I tried to explain my disappointing experience to another nurse Cynthia. I thought she would listen and take the feeback, but instead her first words were “this all happened because you were late” and then continued to lecture me on the importance of being on time in all aspects of life, while also interrupting me when I tried to talk.All I wanted to do today was give feedback, but they seem to think they are perfect and don’t need feedback. I am actually also a healthcare worker, and I would never ever EVER talk to a patient the way they talked to me!!! It’s really heartbreaking to know that people in THiS department do not have compassion or go the extra mile for patients. In my clinic I do everything I can do make sure patients get treated on time. I don’t mind waiting 1-2 hours, working until mid night, or on weekends. I treat patients like family.What happened to compassionate care and going above and beyond? I really don’t think they know what patients are going through or how they feel when we come in the clinic, they worse thing is, they really don’t bother to know. I am writing this in hopes that in the future no other patient will go through what we had to deal with today.: my wife crying first thing in the morning, the stress on top of stress, the anger, the feeling that they don’t care about you, and the indifference. Again, I stand by my opinion, I do not think Linsey belongs in healthcare. I do not want anyone without compassion or willingness to go above and beyond to treat us.BTW, previous I called and talked to a nurse, probably Linsey, and they are so short tempered and impatient, always rushing me off the phone. I am new to all of this, is it not okay to ask questions??

Ladys in reception were so helpful talked to another lady and she was amazing in guiding me and my wife in the proper direction for infertility. Cant wait to start complete process.

Loving the ease and convenience!