Florida Urology Partners - Padron Osvaldo MD

I was a bit nervous about the crowded office and the long wait. Since he was recommended for penile implant by my regular urologist whom I really trust, I decided to have the procedure done by Dr Padron.The results were better than I expected so I know he is knowledgeable in that area.I’m very pleased with the results.

Other than kind and decent one-on-one interactions with staff, I have been nothing but disappointed with my experiences with Florida Urology Partners and am currently seeking new care to determine how badly my issue has been handled here, and hopefully rectify it, though I worry that that is too late.I came in with what was described as a simple infection, but after 4 months and 3 rounds of antibiotics my issue remains and is now highly resistant to most common antibiotics. This is likely a result of skipped tests early on, which I found out after it was already too late and we were well into the heavy duty antibiotic rounds. I will likely soon require IV treatment which could and should have been avoided.Also I second every bad review about how this particular office is run. I have seen packed waiting rooms, missed appts, bad referrals, confused nurses and doctors, loooooong wait times even in the middle of an appt.Please avoid and look for care elsewhere until this office decides to refocus in helping patients instead of packing as many into as few appts with as little staff as possible.

Everything looked dirty, smelled like pee. Waited over one hour and was never seen by doctor, ended up leaving. Never again. Avoid this place at all costs.

Doctor Padron is a great human being and an excellent Doctor. He operated me for urethral stenosis, making me a uteroplasty, a condition that tormented me for years since I was 13 years old he advised me in the process and had the patience to deal with me since I didnt I had medical insurance and I had to see him every 6 months for dilation and others for cystoscopy. If I didnt have an operation, I would die from urinary obstruction with kidney failure! The truth is he is a great Doctor and he has a great heart. I thank God for putting him in my path and saving my life.The administrative issue is not their fault as they have an excess of appointments and sometimes the staff has trouble organizing but they have some very good girls and I know they do their best. So be patient, understand that you are being treated by a very sought-after Doctor, the office is never empty, that says it all, do not be confused by comments, let yourself be carried away by all the patients who visit him, they are always full. God bless Doctor Padro and all his staff! Hablan español!

Horrible and rude customer service on behalf of the receptionist who makes the appointments, treats new patients like a trash bag.

Terrible office management! As a former military member I can honestly say that Tricare needs to pull their recommendations for this Urology group! First and foremost, there is nothing wrong with the physician and the PA-C working there…the entire blame falls on the office administrator and the entire nursing and administrative support staff. It’s terrible! No one answers the phone, no one returns calls, I’ve even attempted to reach them with repeated faxes…and nothing! I’ve been calling hourly for the past 3 days, often times leaving messages to no avail. Today, I am physically heading down there to speak with the office manager and the PA-C about the level of management care and support from their staff and to decide if I want to continue being seen there anymore. The lobby is crowded and the overflow kicks outside and into the parking lot…it looks like a line to an Opioid clinic. There’s an over abundance of elderly patients, and after the usual waiting and casual conversations, we have shared our frustrations with trying to be seen with complete disappointment. You can read all the 1 star negative reviews and see the targeted 5 star positive reviews, they’re so obvious. It’s disappointing with the level of negligent administrative care from this office staff. I’m guessing their level of thinking is for every 1 they lose, Medicare kicks 5 more their way so who cares? Apparently, they don’t concern themselves with the reviews about them. MAYBE IT IS TIME TO SEEK CARE ELSEWHERE? I’ll find out today after my meeting! I encourage people to read the reviews before you attempt to see this FLORIDA UROLOGY PARTNERS GROUP!

Dr. Padron is great, he has good bedside manner and takes time to explain things and answer questions. Unfortunately some of the staff members are unprofessional every single appointment that we schedule they call and reschedule it then tell us if we cancel again they will not see us even though THEY are needing to change the appointment.My husband was in recently and the staff where making rude comments about him because of the scheduling fiasco and confusion.We will be looking for a new urologist which is a shame because its hard to find a good doctor,but the consistent scheduling issues and unprofessional staff leave us no choice.

Unprofessional, unresponsive, and contemptuous medical assistants. I was transferred to Dr. Padron when my previous physician moved. I never saw Dr. Padron; the Physician Assistant conducted a routine examination and ordered a refill of my previous medication. They did not submit the prior authorization form to my insurance for the prescription refill. This required numerous telephone calls to try to resolve since you can’t talk to medical assistants but only leave messages that weren’t returned unless you repeatedly left them. Medical assistant Damara eventually returned my calls and asked me to stop by the office to leave insurance information. Despite being the exact information they used to bill my initial office visit without any issues I followed her instructions. My insurance later denied a refill claim that had been previously accepted. After talking to my insurance company there were a couple of more weeks of unreturned calls to determine if a change of diagnosis resulted in the denial. Medical assistant Steven ultimately returned my calls to discuss the matter. Although skeptical of his explanation, without my medical file, I was left with no other option than trying to find another pharmacy that could fill the prescription cheaper. I requested he mail me another prescription since the original one was electronically sent to the pharmacy. He confirmed my address and agreed to mail me the prescription. More ignored calls and two weeks later - two months since my office visit - I haven’t received the prescription that they are either unwilling or too incompetent to send. If you’re looking for a urologist - look elsewhere - you can do better.

This place is the worst!From the doctor to the staff, they are rude, uncaring, and should not be in the medical industry.Dr. Padrón is the worst of them all. Unfortunately, my mother was assigned to him when at the hospital, and we didnt know any better. Moments before entering surgery, his biggest concern was making sure his office had her insurance information so he can get paid (which of course was all taken upon admission the day before).Then, we had to go to his office for a follow-up appointment. The staff was just as horrendous in person as they were over the phone. Their waiting room was entirely full with standing room only. After waiting an hour and a half after the schedule appointment we learned 3 other people in the waiting room were scheduled at the same time. This office is not large enough and doesnt have the number of doctors to triple up on their appointments, its all about the money. As long as they can get you in the door, get your money (which is due upon signing in) then they couldnt care less about your state of health.My mother was seen almost two hours after her appointment time.I would never go back to his office or seek his services.

I have been going here for 3 years , however that ends today. Dr Padron in great , however the office staff are incompetent, especially the Office manager. Wait times are ridiculous, office staff doesn’t know a thing how a hrs healthfund works. Having all my records transferred to new doctor. One star rating is too high after to today.

Had a 3 pm appt. After an hour and 20 minutes, I go up and ask Is the doctor going to see me? The receptionist said Oh, we for got about you. We will get you right in. I waited 10 more minutes, no one called so I took that as they cancelled my appt. Complete waste of my time. Worse, this happened to 2 other people, one said it was the 3rd time in 11 weeks they forgot. Stay away!

I would not recommend this doctors office to anyone. They really just seem to care about the money. We have been at this office 3-4 times and since the first visit they have been pushing a procedure we feel is not necessary. My partner, who is the patient, is still having symptoms after almost a year. When we requested an appt and to be specifically seen by the doctor, we were blindsided and got seen by the PA. Nothing against the PA, we just wanted the opinion of the doctor. We were told by front office staff that the doctor had a family emergency and had to leave and thats why we were going to be seen by the PA. When we were leaving, we saw the doctor at the office, seeing other patients.What is more unbelievable than anything is that being a Urology office, they dont know the name/code of the labs they order. The provider orders a test and then the office staff writes the prescription but they dont even know the right thing to order. We are stuck with a bill for over $250 for a lab that was ordered incorrectly and had to be repeated. We went to the office as we feel we should not be responsible to pay for a bill they ordered incorrectly and were told they were going to take care of it. Its been over a month, still nothing has been done. My partner just went again yesterday to speak with the office manager, she was not at the office, was told that the message would be passed on and when he tried to call today no one picked up the phone.Stay as far away as you can!

The worst office, we ever been!Runaway from them!👎👎

I didnt have a bad experience. Must be my age. Dr. Padrons associates - Enrique and Mr. Molodecki- were extremely nice and informative. I had to wait a long time, too, but so what? Dr. Padron is much more relaxed in a hospital situation than at the office. I felt secure in his hands during my operation.

I visited Dr. Padrón on May 15, 2018. Everything was very normal until I went into the Doctor’s examination room. The first thing I saw was the lack of cleanliness, obsolete medical equipment, very old in my opinion. As a new patient I asked the doctor a fundamental question, his answer was “that’s a lie, but if you want, we won’t do anything and let the cancer spread throughout your whole body.” First, no doctor has determined that I have cancer. Second, that’s extremely disrespectful and unprofessional which is why I’ve decided to not come back to this doctor and I’m looking for a real professional.

Dr. Padron and his nurse practitioner, Jennifer, were superb! They are highly professional and compassionate. Dr. Padrons team is awesome.Dr. Padron ensured all concerns and questions were answered and his team did excellent work following up with me throughout the recovery of a surgery he completed.Thank you Dr. Padron and Jennifer, you guys are amazing!

Dr. Padrón and his medical assistant Damara are easy to work with, caring, and explain everything thoroughly. Olga, who orders the medication used during appointments, has dropped the ball a few times, causing gaps in my treatment, which is why I didnt give 5 stars.

HORRIBLE SERVICE The entire Office is BADLY ORGANIZED, WAITS ARE TRUELY FOREVER forget about Calling and leaving important messages, is a waste of your healthy TIME. The Office is always packed with upset people and forget about social distance. EL PEOR SERVICIO QUE PUEDE DAR UNA OFFICINA DE MEDICO. Would advise Dr. Padron to act Immediately. The reviews says it all.

If I could give this office 0 stars I would. They are the most unprofessional and unorganized office I have ever been to. I was going for testosterone therapy and they totally messed up my dosage. I asked for them to fax me a lab script to get my bloodwork and the medical assistant Steve sent me a script for a KUB. I found a new doctor and they refused to send them my previous labs. Only positive is the girls at the front desk.

Physician and nurse were great, need better management in front office, staff is not helpful and rude. Never answer the phone🤬

I simply called to make a new patient appointment and the lady who answered acted as if I was bothering her. She asked me unclearly why I was needing an appointment, when I asked her to repeat her question, she was rude.. then put me on hold for 6 minutes. I hung up ..I can only imagine if I would have actually made one.

Started treatment on my husband and cancelled with our insurance without telling him. Had husband come all the way to Tampa for an appointment, made him wait, called him up to pay and oh we dont take your insurance anymore. Very unprofessional!!!!!!

Its incredible Ive been trying to call for 3 Days had to go to the emergency room again. still no call back. Either you guys dont care about my health or you just looking for my insurance check.

The wait was very long however the staff was friendly and efficient. The Doctor was very professional and explained everything in detail. We were not rushed and he politely answered all our questions.

Waiting time over 2 hours so disrespectful .

Pay for wife to a procedure done the lobby is full of patience and the doctors running way behind does about an hour or two wait. Is elderly people sitting in the lobby and some of them are hungry and thirsty and the doctor still hasnt seen them

This people are not professionals at all. My mom and I went with an amergency after been and refer by IR doctors and this people didn’t want to see her. Neither from desk and manager try to help. All of them should be working at McDonalds with hamburgers instead with people!!!

I saw Dr padron in the Er after he didn’t agree with the radiologist he told me he was forced into doing surgery. After a couple days had to come into his office to get checked the PA was rude and unprofessional, Dr. Padron said he did not even do the surgery in the first place. Now I’m in worse shape than I was before he even did the surgery and still have the same problem , very unprofessional rude people. Horrible experience stay away from this place.

Deserves zeros stars but for the sake of writing a review it will get one.Please don’t waste your time or your health coming here. How the dr and staff treated my family member was beyond terrible!!!RUN far away from this place.

Doctor was really nice with me and he explained everything, although i have to do some personal test, i will like to go back again

The doctors are very good but the office staff are terrible. Unfortunately you cant get to the doctors without going through the staff, so I switched doctors and would not recommend this office for anything.

They always overbook. Horrible wait times. Rarely return calls. Waiting room is crowded.

Dr. Alvarezs medical assistant was very rude unprofessional and ill informed. The office staff was very unorganized. Horrible experience.

Horrible service. Youll wait an hour before they even see you. Tells you you have a payment due from a previous visit they told you nothing about.

There is nothing good to say about the staff, Im not sure if the Drs picked the right career as this requires for them to care for the patients.

They were so nice and explained everything to me so that I understood the process I was going through.

Dr. Padron is friendly knowledgable and truly cares about his patients. He is the salt of the earth.

The Drs. and staff are great,well organized, good environment

The office workers dont have their information together seems like their not on the same page was told to come in to the office when I could have just got the info over the phone.

Bad ignorant staff incompetent surgeons. Great place if you are spanish or 3rd world.

What a disaster and by the way HIPAA violations everywhere I will report them immediately

BEST UROLOGIST IN TAMPA

Office staff rude and disorganized

My experience was horrible

Ok

My appointment was for 10 in the morning and look what time it is and Im still waiting, the only thing they tell me is that there is a delay

Terrible service, I dont recommend it at all, they ordered me to do a sperm culture on one occasion and when I went and took it where they told me to and waited 20 days for the next appointment as soon as I arrived, they told me that they didnt have the results because they had been lost, then I got them They had it done again and the story was repeated. Super unpleasant experience. I dont recommend it to anyone.

Osvaldo Padron is the worst doctor I have ever met in my life. Osvaldo Padrón is the worst doctor I have ever met in my life.

Yesterday, June 17, as on other occasions, the receptionist helped me, and it seems like her job sucks. They give him instructions to process a document necessary for my medical care and he pretends to know nothing. The doctor and the person in charge of the clinic are aware of this. My decision to change clinic. A shame because Dr. Padróns assistant Támara is great and Dr. Padróns assistant is a gentleman.

The truth is that the doctor may be the best but the wait has no comparison because they give appointments and they will not attend to you at the time of the appointment. I arrive at 10:30 am and it is 12:05 and they still have not attended, God knows. At what time does one leave here, the truth is abusive.

Dr. Osvaldo F Padrón, a great surgeon, a great human being. I operated on my husband for an ailment that had taken away his quality of life. Today, a week after undergoing surgery, he has recovered and his desire to live and fight has survived in him.

Very bad service, lack of respect towards me, they do not respect the order of appointments, patients who arrived after me were attended to before. I arrived half an hour before it was 11:30 and they had not attended to me. People who arrived at 11:15 had been attended to.

Poor service! 1:30 wait for him to see how the surgery turned out. It is an abuse of time waiting, there is no organization of patients.

The service is HORRIBLE!!!They dont care about your health, they dont care how long youre waiting, they dont pick up the phone, it seems like they dont know how to take a call. I do not recommend this place at all, they are irresponsible!!! Dont worry here.

Dr. Osvaldo F. Padrón is a great specialist and human being, such a necessary complement to his profession. I recommend Dr. Osvaldo F. Padron with all my heart. Lic. Jorge Aguilar.

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